Q1:Are you factory or trading company?
Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.
Q2:What is processing time?
Answer: Standard model from 1/5ton to 50tons, we have in stock;
Bigger models from above 50tons and Customized chiller: within 15 working days.
chillers 60hz perlu 30-40days nurutkeun model béda.
Q3:What is the warranty?
1 year from HTI-A/W series;
2 years for screw compressor chillers;
We keep all the parts can be replaced even updated chiller system design;
Q4:How to install and start the chiller unit?
Urang nyadiakeun diagram instalasi tur solusi saméméh chiller dikonfirmasi.
Chiller manual tur mimitian video bakal nulungan urang gampang pikeun ngajalankeun Unit chiller.
Q5:If any problem, how can we solve it?
a. Chiller boga sagala parentah kasalahan, sakali boga alarem, éta gampang uninga;
b. We have detailed instruction for solving the problems whatever by our guidance or local service technician
Q6:Which is better, air-cooled or water-cooled?
According to your actual needs, our professional team will give the most reasonable plan.
Q7:What is the delivery term available?
EX jalan, FOB, CFR, CIF
T / T: Turun mayar tur saimbang saméméh kiriman;
L / C dina tetempoan;
Q8:Do you offer OEM or ODM service?
Yes. We offer customized service accordingly.