FAQ
KOMON NGA MGA PANGUTANA
Q1:Are you factory or trading company?
Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.
Q2:What is processing time?
Answer: Standard model from 1/5ton to 50tons, we have in stock;
Bigger models from above 50tons and Customized chiller: within 15 working days.
60hz chillers kinahanglan 30-40days sumala sa lain-laing mga modelo.
Q3:What is the warranty?
1 year from HTI-A/W series;
2 years for screw compressor chillers;
We keep all the parts can be replaced even updated chiller system design;
Q4:How to install and start the chiller unit?
suplay Kita instalar diagram ug solusyon sa atubangan sa chiller nakumpirmahan.
Chiller manwal ug magsugod sa video makatabang kanimo sayon sa pagdagan sa chiller yunit.
Q5:If any problem, how can we solve it?
sa usa ka. Chiller aduna sa tanan nga mga panudlo sayop, sa makausa may alarma, kini mao ang sayon nga masayud;
b. We have detailed instruction for solving the problems whatever by our guidance or local service technician
Q6:Which is better, air-cooled or water-cooled?
According to your actual needs, our professional team will give the most reasonable plan.
Q7:What is the delivery term available?
EX BUHAT, FOB, CFR, CIF
T / T: Down pagbayad ug balanse sa atubangan sa shipment;
L / C sa pagtan-aw;
Q8:Do you offer OEM or ODM service?
Yes. We offer customized service accordingly.