Usuario Q & A

Preguntas más frecuentes


Q1:Are you factory or trading company?

Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.


Q2:What is processing time?

Answer: Standard model from 1/5ton to 50tons, we have in stock;

Bigger models from above 50tons and Customized chiller: within 15 working days.

enfriadores 60Hz necesita 30-40days según diferentes modelos.


Q3:What is the warranty?

1 year from HTI-A/W series;

2 years for screw compressor chillers; 

We keep all the parts can be replaced even updated chiller system design;


Q4:How to install and start the chiller unit?

Suministramos diagrama de instalación y solución antes confirmó enfriador.

Chiller manual y empezar de vídeo le ayudará fácil de ejecutar la unidad de refrigeración.


Q5:If any problem, how can we solve it?

a. Enfriador tiene todas las instrucciones de error, una vez que tiene alarma, es fácil saber;

b. We have detailed instruction for solving the problems whatever by our guidance or local service technician


Q6:Which is better, air-cooled or water-cooled?

According to your actual needs, our professional team will give the most reasonable plan.


Q7:What is the delivery term available?

Ex Works, FOB, CFR, CIF

T / T: Pago inicial y equilibrado antes del envío;

L / C a primera vista;


Q8:Do you offer OEM or ODM service?

Yes. We offer customized service accordingly.