Gebruiker Q & A



Q1:Are you factory or trading company?

Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.


Q2:What is processing time?

Answer: Standard model from 1/5ton to 50tons, we have in stock;

Bigger models from above 50tons and Customized chiller: within 15 working days.

60Hz koelkamers moet 30-40days volgens verskillende modelle.


Q3:What is the warranty?

1 year from HTI-A/W series;

2 years for screw compressor chillers; 

We keep all the parts can be replaced even updated chiller system design;


Q4:How to install and start the chiller unit?

Ons lewer installasie diagram en oplossing voor koel bevestig.

Koel handleiding en begin video sal jou help om maklik om die koel eenheid loop.


Q5:If any problem, how can we solve it?

a. Koel het al fout instruksies, een keer het alarm, dit is maklik om te weet;

b. We have detailed instruction for solving the problems whatever by our guidance or local service technician


Q6:Which is better, air-cooled or water-cooled?

According to your actual needs, our professional team will give the most reasonable plan.


Q7:What is the delivery term available?


T / T: Down betaling en gebalanseerde voor verskeping;

L / C op sig;


Q8:Do you offer OEM or ODM service?

Yes. We offer customized service accordingly.

Wil werk met ons saamgaan?