Bruger Q & A

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Q1:Are you factory or trading company?

Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.


Q2:What is processing time?

Answer: Standard model from 1/5ton to 50tons, we have in stock;

Bigger models from above 50tons and Customized chiller: within 15 working days.

60Hz chillere behov 30-40days efter forskellige modeller.


Q3:What is the warranty?

1 year from HTI-A/W series;

2 years for screw compressor chillers; 

We keep all the parts can be replaced even updated chiller system design;


Q4:How to install and start the chiller unit?

Vi leverer montageanvisning og løsning før chiller bekræftet.

Chiller manual og starte video vil hjælpe dig nemt at køre chiller enhed.


Q5:If any problem, how can we solve it?

en. Chiller har alle fejl instruktioner, når har alarm, det er let at kende;

b. We have detailed instruction for solving the problems whatever by our guidance or local service technician


Q6:Which is better, air-cooled or water-cooled?

According to your actual needs, our professional team will give the most reasonable plan.


Q7:What is the delivery term available?

Ex Works, FOB, CFR, CIF

T / T: Ned betaling og afbalanceret før afsendelse;

L / C på anfordring;


Q8:Do you offer OEM or ODM service?

Yes. We offer customized service accordingly.

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