Q & A pengguna

FAQ

SOALAN-SOALAN LAZIM

Q1:Are you factory or trading company?

Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.

 

Q2:What is processing time?

Answer: Standard model from 1/5ton to 50tons, we have in stock;

Bigger models from above 50tons and Customized chiller: within 15 working days.

penyejuk 60hz memerlukan 30-40days mengikut model yang berbeza.

 

Q3:What is the warranty?

1 year from HTI-A/W series;

2 years for screw compressor chillers; 

We keep all the parts can be replaced even updated chiller system design;

 

Q4:How to install and start the chiller unit?

Kami membekalkan rajah pemasangan dan penyelesaian sebelum chiller disahkan.

Chiller manual dan mula video akan membantu anda mudah untuk menjalankan unit penyejuk.

 

Q5:If any problem, how can we solve it?

a. Chiller mempunyai semua arahan kesilapan, sekali mempunyai penggera, ia adalah mudah untuk tahu;

b. We have detailed instruction for solving the problems whatever by our guidance or local service technician

 

Q6:Which is better, air-cooled or water-cooled?

According to your actual needs, our professional team will give the most reasonable plan.

 

Q7:What is the delivery term available?

EX WORKS, FOB, CFR, CIF

T / T: Down pembayaran dan seimbang sebelum penghantaran;

L / C pandang;

 

Q8:Do you offer OEM or ODM service?

Yes. We offer customized service accordingly.

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