FREQUENTLY ASKED QUESTIONS
Q1:Are you factory or trading company?
Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.
Q2:What is processing time?
Answer: Standard model from 1/5ton to 50tons, we have in stock;
Bigger models from above 50tons and Customized chiller: within 15 working days.
60hz chillers needs 30-40days according to different models.
Q3:What is the warranty?
1 year from HTI-A/W series;
2 years for screw compressor chillers;
We keep all the parts can be replaced even updated chiller system design;
Q4:How to install and start the chiller unit?
We supply installation diagram and solution before chiller confirmed.
Chiller manual and start video will help you easy to run the chiller unit.
Q5:If any problem, how can we solve it?
a. Chiller has all error instructions, once has alarm, it is easy to know;
b. We have detailed instruction for solving the problems whatever by our guidance or local service technician
Q6:Which is better, air-cooled or water-cooled?
According to your actual needs, our professional team will give the most reasonable plan.
Q7:What is the delivery term available?
EX WORKS, FOB, CFR, CIF
T/T: Down payment and balanced before shipment;
L/C at sight;
Q8:Do you offer OEM or ODM service?
Yes. We offer customized service accordingly.