Gebruiker Q & A

FAQ

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Q1:Are you factory or trading company?

Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.

 

Q2:What is processing time?

Answer: Standard model from 1/5ton to 50tons, we have in stock;

Bigger models from above 50tons and Customized chiller: within 15 working days.

60hz chillers moet 30-40 dagen volgens verschillende modellen.

 

Q3:What is the warranty?

1 year from HTI-A/W series;

2 years for screw compressor chillers; 

We keep all the parts can be replaced even updated chiller system design;

 

Q4:How to install and start the chiller unit?

Wij leveren installatie diagram en de oplossing voor chiller bevestigd.

Chiller handleiding en beginnen met video zal u helpen gemakkelijk om de koelmachine te voeren.

 

Q5:If any problem, how can we solve it?

een. Chiller beschikt over alle fouten instructies, eenmaal heeft alarm, is het gemakkelijk om te weten;

b. We have detailed instruction for solving the problems whatever by our guidance or local service technician

 

Q6:Which is better, air-cooled or water-cooled?

According to your actual needs, our professional team will give the most reasonable plan.

 

Q7:What is the delivery term available?

Af fabriek, FOB, CFR, CIF

T / T: aanbetaling en evenwichtige vóór verzending;

L / C bij gezicht;

 

Q8:Do you offer OEM or ODM service?

Yes. We offer customized service accordingly.

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