Utent Q & A

FAQ

MISTOQSIJIET KOMUNI

Q1:Are you factory or trading company?

Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.

 

Q2:What is processing time?

Answer: Standard model from 1/5ton to 50tons, we have in stock;

Bigger models from above 50tons and Customized chiller: within 15 working days.

chillers 60Hz jeħtieġ 30-40days skond il-mudelli differenti.

 

Q3:What is the warranty?

1 year from HTI-A/W series;

2 years for screw compressor chillers; 

We keep all the parts can be replaced even updated chiller system design;

 

Q4:How to install and start the chiller unit?

Aħna provvista dijagramma installazzjoni u s-soluzzjoni qabel chiller ikkonfermati.

Chiller manwali u tibda video se jgħinek faċli biex imexxu l-unità chiller.

 

Q5:If any problem, how can we solve it?

a. Chiller għandu istruzzjonijiet kollha żball, ladarba tkun allarm, huwa faċli li tkun taf;

b. We have detailed instruction for solving the problems whatever by our guidance or local service technician

 

Q6:Which is better, air-cooled or water-cooled?

According to your actual needs, our professional team will give the most reasonable plan.

 

Q7:What is the delivery term available?

EX XOGĦLIJIET, FOB, CFR, CIF

T / T: Down ħlas u bbilanċjat qabel it-tgħabija;

L / C daqqa t'għajn;

 

Q8:Do you offer OEM or ODM service?

Yes. We offer customized service accordingly.

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