Q1:Are you factory or trading company?
Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.
Q2:What is processing time?
Answer: Standard model from 1/5ton to 50tons, we have in stock;
Bigger models from above 50tons and Customized chiller: within 15 working days.
chillers 60Hz jeħtieġ 30-40days skond il-mudelli differenti.
Q3:What is the warranty?
1 year from HTI-A/W series;
2 years for screw compressor chillers;
We keep all the parts can be replaced even updated chiller system design;
Q4:How to install and start the chiller unit?
Aħna provvista dijagramma installazzjoni u s-soluzzjoni qabel chiller ikkonfermati.
Chiller manwali u tibda video se jgħinek faċli biex imexxu l-unità chiller.
Q5:If any problem, how can we solve it?
a. Chiller għandu istruzzjonijiet kollha żball, ladarba tkun allarm, huwa faċli li tkun taf;
b. We have detailed instruction for solving the problems whatever by our guidance or local service technician
Q6:Which is better, air-cooled or water-cooled?
According to your actual needs, our professional team will give the most reasonable plan.
Q7:What is the delivery term available?
EX XOGĦLIJIET, FOB, CFR, CIF
T / T: Down ħlas u bbilanċjat qabel it-tgħabija;
L / C daqqa t'għajn;
Q8:Do you offer OEM or ODM service?
Yes. We offer customized service accordingly.