User Q & A



Q1:Are you factory or trading company?

Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.


Q2:What is processing time?

Answer: Standard model from 1/5ton to 50tons, we have in stock;

Bigger models from above 50tons and Customized chiller: within 15 working days.

60hz chillers bukatar 30-40days bisa ga daban-daban model.


Q3:What is the warranty?

1 year from HTI-A/W series;

2 years for screw compressor chillers; 

We keep all the parts can be replaced even updated chiller system design;


Q4:How to install and start the chiller unit?

Mun samar da kafuwa zane da kuma bayani kafin chiller tabbatar.

Chiller manual da kuma fara video zai taimake ku da sauki gudu da chiller naúrar.


Q5:If any problem, how can we solve it?

wani. Chiller yana da duk kuskure umarnin, sau daya yana da ƙararrawa, shi ne mai sauki sani.

b. We have detailed instruction for solving the problems whatever by our guidance or local service technician


Q6:Which is better, air-cooled or water-cooled?

According to your actual needs, our professional team will give the most reasonable plan.


Q7:What is the delivery term available?

EX Ayyukan, FOB, CFR, CIF

T / T: Down biyan bashin da kuma daidaita kafin kaya;

L / C a gani;


Q8:Do you offer OEM or ODM service?

Yes. We offer customized service accordingly.

So ka yi aiki tare da mu?