User Q & A



Q1:Are you factory or trading company?

Answer: We are factory, we have R&D team and 22years experience in industrial refrigeration, we design and process chiller for kinds of process cooling needed.


Q2:What is processing time?

Answer: Standard model from 1/5ton to 50tons, we have in stock;

Bigger models from above 50tons and Customized chiller: within 15 working days.

chillers 60hz u baahan 30-40days sida ay lagu daydo oo kala duwan.


Q3:What is the warranty?

1 year from HTI-A/W series;

2 years for screw compressor chillers; 

We keep all the parts can be replaced even updated chiller system design;


Q4:How to install and start the chiller unit?

Waxaana lagu siinayaa jaantuska rakibaadda iyo xal ka hor chiller xaqiijiyay.

Chiller Buugga iyo bilaabaan video kaa caawin doona inaad u fudud in ay maamulaan unit chiller ah.


Q5:If any problem, how can we solve it?

a. Chiller leeyahay oo dhan tilmaamaha Baadi, mar uu leeyahay alarm, waa ay fududahay in la ogaado,

b. We have detailed instruction for solving the problems whatever by our guidance or local service technician


Q6:Which is better, air-cooled or water-cooled?

According to your actual needs, our professional team will give the most reasonable plan.


Q7:What is the delivery term available?

Ex shuqullada, FOB, CFR, CIF

T / T: Down bixinta iyo isku dheeli tiran ka hor inta shixnad;

L / C at hortiisa;


Q8:Do you offer OEM or ODM service?

Yes. We offer customized service accordingly.

Rabto inaad ka shaqayso WITH US?